Shipping policy

 

Welcome to Souqora! We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times may vary depending on your location:

Region Estimated Delivery Time
Saudi Arabia (KSA) 5–10 Business Days
United Arab Emirates (UAE) 5–10 Business Days
GCC Countries 7–14 Business Days
International 10–20 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

  • Free Shipping may be available on selected products or promotional offers.
  • Shipping fees (if applicable) will be displayed during checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

You can use the tracking number to monitor your shipment's progress.

Delays

Delivery times may occasionally be affected by factors beyond our control, including:

  • Customs clearance procedures
  • Weather conditions
  • Public holidays
  • Courier service delays
  • High order volumes

We appreciate your patience and understanding in such situations.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

Souqora is not responsible for orders delivered to incorrectly provided addresses. If you notice an error, contact us as soon as possible.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact our support team within 7 days of the expected delivery date.

We will work with the shipping carrier to resolve the issue as quickly as possible.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different warehouses to ensure faster delivery.

You may receive multiple tracking numbers for a single order.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact us:

Email: support@souqora.com

Store: Souqora

Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GST)