سياسة الشحن
Welcome to Souqora! We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons or promotional events, processing times may be slightly longer.
Shipping Times
Estimated delivery times may vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| Saudi Arabia (KSA) | 5–10 Business Days |
| United Arab Emirates (UAE) | 5–10 Business Days |
| GCC Countries | 7–14 Business Days |
| International | 10–20 Business Days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
- Free Shipping may be available on selected products or promotional offers.
- Shipping fees (if applicable) will be displayed during checkout before payment.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
You can use the tracking number to monitor your shipment's progress.
Delays
Delivery times may occasionally be affected by factors beyond our control, including:
- Customs clearance procedures
- Weather conditions
- Public holidays
- Courier service delays
- High order volumes
We appreciate your patience and understanding in such situations.
Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Incorrect Shipping Information
Please ensure your shipping address and contact details are accurate before placing your order.
Souqora is not responsible for orders delivered to incorrectly provided addresses. If you notice an error, contact us as soon as possible.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact our support team within 7 days of the expected delivery date.
We will work with the shipping carrier to resolve the issue as quickly as possible.
Multiple Shipments
If your order contains multiple items, they may be shipped separately from different warehouses to ensure faster delivery.
You may receive multiple tracking numbers for a single order.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact us:
Email: support@souqora.com
Store: Souqora
Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GST)